Privacy Policy

1. Introduction

This Privacy Policy explains how WEB LAUNCH (“WEB LAUNCH”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you visit our website, submit a project inquiry, communicate with us, or use our digital agency services.

WEB LAUNCH provides website development, branding and logo design, SEO, Google Business optimization, social media setup and management, Facebook and Instagram advertising, business email setup, lead generation systems, website maintenance, landing pages, AI chatbot integrations and digital consulting.

By using our website or submitting information to us, you acknowledge that you have read this Privacy Policy. If you do not agree with this Policy, please do not use our website or submit personal data to us.

2. Data Controller Information

For the purposes of applicable data protection laws, the data controller responsible for personal data processed through this website and related communications is:

• Company / brand name: WEB LAUNCH
• Registered business address: Prishtinë, Kosovo
• Email: weblaunchdigital@gmail.com
• Phone: +383 45 949 507
• Instagram: @getweblaunch

3. Information We Collect

We collect personal data that you provide to us and technical data that may be collected automatically when you use our website.

A) Personal information you provide

When you use our contact form, project discovery questionnaire, email, phone, WhatsApp or social media, you may provide:

• Full name
• Business / company name
• Email address
• Phone number
• Country
• Preferred language
• Selected services and project requirements
• Answers to service-related questionnaire fields
• Additional notes and messages
• Files you upload (for example logos, brand assets, documents, images or reference materials)
• Any other information you choose to share during communication

B) Information collected automatically

Depending on your device, browser settings and our technical configuration, we may automatically process:

• IP address (including for security, abuse prevention and, where logged, inquiry review)
• Browser type and version
• Device and operating system information
• Approximate connection metadata (such as headers used for request routing)
• Pages visited and basic website interaction data
• Cookie and similar technology data (see Cookies section)
• Analytics data, if analytics tools are enabled on the website

4. Why We Collect Information

We process personal data for the following purposes:

• Responding to inquiries and contact form submissions
• Sending confirmation and transactional emails related to your request
• Reviewing project information and preparing proposals or service offers
• Delivering contracted digital services and client communication
• Managing uploaded project materials needed to perform services
• Improving our website, forms, processes and service quality
• Protecting our systems, preventing fraud, spam and abuse
• Complying with legal, accounting and regulatory obligations
• Sending service-related updates where appropriate
• Marketing communications only where permitted by law and, where required, based on your consent

5. Legal Basis for Processing

Depending on the activity and applicable law (including GDPR where it applies), we rely on one or more of the following legal bases:

• Consent — for example, when you voluntarily submit a form, upload files, or opt in to optional marketing communications
• Contractual necessity — to take steps at your request before entering a contract, or to perform a service agreement
• Legitimate interests — such as securing our website, improving services, responding to business inquiries and defending legal claims, provided these interests are not overridden by your rights
• Legal obligation — where we must retain or disclose information to comply with applicable law

6. Data Storage and Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures may include access controls, secure transmission where available, restricted internal access to inquiry data, and careful handling of uploaded files.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

Personal data related to inquiries and projects is accessible only to authorised WEB LAUNCH personnel who need it to respond to you or deliver services.

7. Email Communication

If you submit an inquiry through our website, we may send a confirmation email asking you to confirm your request (including a secure, time-limited confirmation link), transactional emails about your inquiry, proposal or project, and business correspondence needed to deliver services.

Marketing emails are sent only where allowed under applicable law and, where required, with your prior consent. You may request to stop non-essential marketing communications at any time by contacting us. Transactional and service-related messages that are necessary to handle your request may still be sent.

8. Third-Party Services

We use trusted service providers to operate our website and communications. Depending on configuration, this may include website hosting and infrastructure providers; email delivery / SMTP providers (including Gmail / Google infrastructure for outbound mail); domain and DNS providers; analytics providers (if enabled); social media platforms (for example Instagram, Facebook, WhatsApp and Meta advertising tools); and Google services related to Search, Maps, Business Profile or advertising where used in client projects or website features.

These providers process data only as needed to provide their services to us, and they operate under their own privacy policies and terms. We do not sell your personal data.

9. Cookies Policy

Our website may use cookies and similar technologies to ensure basic functionality, remember preferences (such as language), and — if enabled — measure website performance or support marketing.

Types of cookies

• Necessary cookies — required for core website operation, security and locale/language handling
• Preference cookies — remember choices such as language selection
• Analytics cookies — help us understand how the website is used (only if analytics tools are active)
• Marketing cookies — may be used for advertising measurement or remarketing where legally permitted and configured

Your choices

You can control cookies through your browser settings, including blocking or deleting cookies. If you disable certain cookies, parts of the website (such as language persistence) may not function as intended.

10. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy. Inquiry and confirmation data is typically retained for the period needed to process your request and for a reasonable follow-up period, unless a longer period is required for a project, dispute or legal obligation. Contract and project records are retained for the duration of the commercial relationship and thereafter as required for accounting, warranty, legal claims or statutory retention. Uploaded files are retained while needed to evaluate or deliver services, then deleted or archived according to project needs. Security and technical logs are retained for a limited period for security and troubleshooting.

Retention periods may vary depending on the nature of the data, ongoing projects, legal requirements and legitimate business needs.

11. Your Rights

Subject to applicable law (including GDPR where it applies), you may have the right to access the personal data we hold about you; request correction of inaccurate or incomplete data; request deletion of your data where legally applicable; request restriction of processing; object to certain processing based on legitimate interests; receive a copy of data you provided in a portable format where applicable; withdraw consent at any time where processing is based on consent (without affecting prior lawful processing); and lodge a complaint with a competent data protection authority.

To exercise your rights, contact us at weblaunchdigital@gmail.com. We may need to verify your identity before fulfilling certain requests.

12. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children under 16 (or the equivalent minimum age under applicable law). If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it.

13. International Data Transfers

WEB LAUNCH may process and store information using service providers located in different countries. Where personal data is transferred internationally, we take appropriate steps designed to ensure a suitable level of protection, such as contractual safeguards or reliance on recognised transfer mechanisms, where required by law.

By using our website or submitting information, you understand that your data may be processed in countries other than your country of residence, including countries that may have different data protection rules.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The “Last updated” date at the top of this page will be revised when changes are published.

We encourage you to review this page periodically. Continued use of the website after updates constitutes acknowledgement of the revised Policy, to the extent permitted by law.

15. Contact Information

For privacy questions, data subject requests or concerns about this Policy, contact:

• WEB LAUNCH
• Email: weblaunchdigital@gmail.com
• Phone: +383 45 949 507
• Address: Prishtinë, Kosovo